Sometimes you literally can’t get there from here all services have situations in which they do not work at all. There is no audio or video conferencing service that works for all of the people all of the time. Interesting stuff, but not something that I could work with as an end-user. I poured through reams of support documentation for each vendor, and spent hours talking with smart audio engineers who can explain all about codecs and trunk routing and the intricacies of the PSTN and soooo many important technical details about why any particular call might not work with their service. Then, our big clients with expensive contracts through Adigo, Verizon and InterCall demanded we support their private conferencing in our meetings, and we added ways to set up custom audio profiles.Įvery time we set up a new way to run audio or video conferencing, we’d test it and run into problems. We added integrations with Skype, Google Hangouts, and appear.in. Pretty soon we were running meetings that really needed video. Next, we integrated a full-on conferencing service: toll dialing, toll-free numbers, call recording, international, the works. We started with a simple web-only audio feature, but soon found it too limiting. So, we began integrating audio conferencing into Lucid. Without easier audio, they couldn’t run successful online meetings. 
We figured everyone already had something they used – WebEx most often, or maybe a number – so we didn’t need to worry about that part and could just focus on helping people organize their agendas and capture minutes.īut time after time, we’d get support complaints from people who had trouble running a meeting because the audio failed, begging us to please add audio to Lucid so they could cancel their existing service. When we first released Lucid Meetings, we didn’t include support for audio or video conferencing. ReadyTalk says that “The number 1 enemy of online conferences is poor audio quality”, and I agree with that. List of Common Problems and How to Fix Them.The Goal: Get as close to in-person quality as reasonably possible.Get the key tips minus all the commentary in the PDF version of this guide.
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